Delivery & returns
Estimated delivery times
Standard shipping: 2 – 4 business days
Express shipping: 1 – 3 business days
Our Australian warehouses, located in Perth, Melbourne and Brisbane operate on business days only. Orders placed before 11:30am on a business day will be dispatched the same day. Orders placed after this time will be dispatched the following business day.
Please note that our transport partners only operate on business days between 7am – 7pm (local time), and do not operate on weekends or public holidays.
*Please note that all dispatch and delivery timeframes are only estimates and may vary
A. While we’re unable to accept returns, we know that every baby is unique and what works beautifully for one, may not work for another.
If you’re feeling unsure whether LittleOak is the right fit for your little one, our Care Team is here to support you. With experience guiding thousands of families through smooth and successful transitions — and backgrounds in nursing, feeding and nutrition — they are well equipped to help assess what may be normal transition symptoms and provide personalised, reassuring guidance every step of the way.
They can help you understand whether your baby is experiencing normal transition symptoms or if LittleOak might not be suitable.
Where our Care Team determines that LittleOak may not be the right fit for your little one, our “Not Fit for Bub” policy provides a refund for your first order, limited to one formula tin or up to four boxes of sachets.
To access this support, simply contact our CareTeam within 30 days of placing your order, and we will be happy to review your request and assist you through the process.
Our priority is always your baby’s comfort and wellbeing, and our Care Team is here to help guide you if you are unsure whether LittleOak is suitable for your little one.
Refund value is limited to:
- The cost of one LittleOak tin in your region, or
- The cost of up to four boxes of sachets in your region.
- Applies to the first order.
A. If you notice you’ve made a mistake when placing your order, please contact us as soon as possible. We’ll always do our best to help, and if we can catch the order within the first hour, we may be able to make the necessary changes. Unfortunately, once an order has been dispatched, we’re unable to provide refunds or replacements.
A. Yes, we do. LittleOak is proud to nourish babies all over the world. Shop your local store:
New Zealand store – thelittleoakcompany.co.nz
Australia store – thelittleoakcompany.com.au
United States store – thelittleoakcompany.com
Canada store – thelittleoakcompany.ca
Singapore store - thelittleoakcompany.sg
Global Store – thelittleoakcompany.global
